FAQ
Welcome to the FurRocket FAQ! Here, you’ll find answers to the most common questions about shopping, shipping, returns, and caring for your pets.
1. Orders & Account Questions
Q: Do I need an account to place an order?
A: No! You can check out as a guest, but creating an account makes it easier to track your orders, save shipping addresses, and access special offers.
Q: Can I change or cancel my order?
A: Orders can be canceled within 1 hour of purchase if they haven’t shipped yet. Once processing or shipping begins, you may request a return after delivery. Contact furrocketorders@gmail.com immediately if you need to cancel.
Q: How can I track my order?
A: After your order ships, you’ll receive a tracking number via email. You can track your package directly through the carrier’s website. If you haven’t received a tracking email, contact us at furrocketorders@gmail.com.
2. Shipping Questions
Q: How long does shipping take?
A: Standard shipping usually takes 3–7 business days. Expedited shipping takes 2–3 business days. Delivery times may vary depending on your location and carrier delays.
Q: Do you ship internationally?
A: Currently, we only ship within the United States. International shipping is coming soon!
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout. Orders over $50 qualify for free standard shipping.
Q: My package was marked delivered, but I didn’t receive it. What should I do?
A: First, check around your property or with neighbors. If it’s still missing, contact the shipping carrier with your tracking number. If you still cannot locate it, email furrocketorders@gmail.com, and we’ll help investigate.
3. Returns & Refunds
Q: Can I return an item?
A: Yes! Returns are accepted within 30 days of delivery for items that are unused, unopened, and in original packaging. Some items, such as opened pet food or personalized products, cannot be returned.
Q: How do I start a return?
A: Email furrocketorders@gmail.com with your order number, item details, and reason for return. Our team will provide instructions for sending your item back.
Q: When will I get my refund?
A: Once we receive and inspect your return, your refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable.
Q: Can I exchange an item?
A: Yes! If you need a different size or product, contact us at furrocketorders@gmail.com to arrange an exchange.
Q: What if my item arrives damaged or defective?
A: Contact us within 7 days of delivery with photos of the item and packaging. We’ll send a replacement or issue a full refund.
4. Product Questions
Q: Are your products safe for pets?
A: Yes! We carefully select high-quality products from trusted brands. Always supervise your pet with new toys and treats, and follow usage instructions.
Q: How do I care for my pet’s new products?
A: Product care instructions are included on packaging. For items like beds or toys, regular cleaning and inspection for wear are recommended.
Q: Can I request a specific product that isn’t listed?
A: Absolutely! Email us at furrocketorders@gmail.com with your suggestion. We love hearing what our customers and pets need!
5. Payment & Security Questions
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, PayPal, and other secure payment options at checkout.
Q: Is my payment information safe?
A: Yes! All payments are processed through secure, encrypted third-party providers. We do not store your full payment details.
6. Contact & Support
If you have any other questions or need help with your order:
Email: furrocketorders@gmail.com
Website: www.FurRocket.com
We aim to respond within 24 hours and provide friendly, helpful support to keep tails wagging and whiskers twitching! 🐾